Refund policy
We do not accept returns except for items that are damaged in transit or have printing defects/mistakes.
If your order arrives damaged or has a printing error:
- Report the issue within 7 days of delivery by emailing [email address] or calling [phone number]. Include your order number, photos of the damage/printing issue, and a brief description.
- We will review your claim and respond within 2 business days with next steps.
- If approved, we will (at our option) replace the item, reprint the item, or issue a full refund for the affected item. We will cover return shipping for approved damaged/printing-defect claims.
- Replacements or refunds will be processed within 5–10 business days after claim approval.
Please note:
- We cannot accept returns for change of mind, sizing issues (unless a printing/manufacturing error), or custom/personalized items except where damaged or misprinted.
- Inspect all packages on delivery and keep original packaging and photos for any claim.
- Refunds will be issued to the original payment method.